Returns Policy

We ask that you review your order very carefully prior to purchase, as it cannot be modified once submitted. Please choose carefully, refunds are not provided for change of mind.

In compliance with the Trade Practices Act, we will happily provide a refund if the products you purchased are:

  • • faulty or damaged in transit
  • • significantly different to those shown or described to you
  • • not doing what they’re supposed to do
  • • Any items that are faulty, were damaged in transit to the customer or were not as ordered can be returned within two weeks of purchase but will not be accepted unless accompanied by a copy of the purchase receipt and a completed Return Form.

You can print off a Return Form to fill-in, or call us and we’ll send you one. We will also need a copy of your receipt. Where a refund is requested and approved, we will credit your original method of payment with the price of the returned goods, excluding delivery (unless goods were faulty, damaged in transit or not as ordered).

EXCHANGES

We are happy to exchange un-opened goods within two weeks of purchase on presentation of a receipt, excluding delivery. The customer is responsible for all delivery costs, and is responsible if the exchanged product returned is damaged in transit.

HOW DO I RETURN A PRODUCT?

Any items for refund/exchange are required to be in perfect unused condition complete with original packaging.

To return a product you should carefully package it up, enclose a completed Return Form with a copy of your receipt attached, affix the correct postage and send it to:

Me Mo Stationery Returns

PO Box 1568

Townsville QLD

4810