Email Customer Care
Delivery times and costs will differ depending on your choice of Standard or Express shipping. Please note delivery times are calculated on working days Monday - Friday. We do not ship on public holidays, or between Christmas and New year. Items are sent from Townsville, Queensland.
Free shipping for orders over $70(Excludes custom made orders)
Standard Flat rate shipping: $6.95 (AUD)(Excludes custom made orders) Australian orders are sent via Australia Post. You should allow 7 working days for Standard delivery of your purchases, depending upon the time of purchase and your delivery address.
Express: $14.95 (AUD)(Excludes custom made orders) Express delivery takes up to 4 working days, depending on the time of purchase and your delivery address.
Custom Made OrdersPostage costs will be confirmed on final quote of custom made order.
Sorry but we currently do not ship internationally. We do not make refunds for any shipping or freight damage; please refer to the carrier for any damage concerns. If you have any questions about delivery please feel to contact us.
Returns & Exchange
We ask that you review your order very carefully prior to purchase, as it cannot be modified once submitted. Please choose carefully, refunds are not provided for change of mind.
In compliance with the Trade Practices Act, we will happily provide a refund if the products you purchased are:
- • faulty or damaged in transit
- • significantly different to those shown or described to you
- • not doing what they’re supposed to do
- • Any items that are faulty, were damaged in transit to the customer or were not as ordered can be returned within two weeks of purchase but will not be accepted unless accompanied by a copy of the purchase receipt and a completed Return Form.
You can print off a Return Form to fill-in, or call us and we'll send you one. We will also need a copy of your receipt. Where a refund is requested and approved, we will credit your original method of payment with the price of the returned goods, excluding delivery (unless goods were faulty, damaged in transit or not as ordered).
We are happy to exchange un-opened goods within two weeks of purchase on presentation of a receipt, excluding delivery. The customer is responsible for all delivery costs, and is responsible if the exchanged product returned is damaged in transit.
HOW DO I RETURN A PRODUCT?
Any items for refund/exchange are required to be in perfect unused condition complete with original packaging.
To return a product you should carefully package it up, enclose a completed Return Form with a copy of your receipt attached, affix the correct postage and send it to:
Me Mo Stationery Returns
PO Box 1568